Faye Travel Insurance Review 2024: Why Customers Love Faye
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Faye has solid customer ratingsandboasts an excellent financial health rating from AMBest, meaning it’s a safe option for travelers to go with.
When you get a quote for Faye, its online portal will use the information you provide about your trip to design a customized travel insurance policy for you and then let you adjust coverage as you see fit.
Customers love how easy it is to manage their policies and file claims via the Faye app. Claims can be reimbursed directly to a digital wallet to offer you quick and easy access to funds.
Faye’s coverage limits are comprehensive and on par with those of other major providers in the industry. The limits available to you can vary depending on your state of residence and your trip destination.
Faye also stands out for its ample options for add-on coverage which includes unique choices like pet travel coverage in case you are traveling with your pet.
SUMMARY
Faye is taking the travel insurance field by storm with its digital-first approach.
Faye cuts through the jargon with an extremely user-friendly app that allows you to get a quote in as little as 60 seconds – with tons of option add-ons.
Faye’s plans are not only easy to buy, they are comprehensive as well. Customers love the quick and easy claims process that can reimburse you via a digital wallet.
Pros & Cons
Pros
Their amazing app streamlines claims process and reimbursements
Customize your plan to get exactly what you want for coverage
Offers unique add-on coverage options at very affordable rates
Can cover non-medical evacuations & pre-existing conditions
Cons
Average coverage limits – lower than some other providers
Can sometimes be pricier than other providers
Digital-first approach may not be ideal for all customers
You may not be familiar with the brand as it only started offering its modern travel insurance policies in 2022, but Faye is a trustworthy company and offers great travel insurance.
Faye’s insurance plans are backed by United States Fire Insurance Company, which has an AM Best rating of Excellent, meaning it’s a highly reputable insurance provider.
Faye offers comprehensive travel insurance coverage and tons of optional add-ons, giving you the freedom to customize your policy according to your unique needs.
What sets Faye apart from the competition is their digital-first approach that makes it super easy to:
shop for coverage
select your preferred add-ons
pay your premium online or via the Faye app
Faye’s online quote portal generates a unique plan for you with recommendations based on your trip parameters in as little as 60 seconds.
In adition to being customizable, Faye’s travel insurance packages are extremely comprehensive and can cover you for things like trip cancellations, emergency medical expenses, emergency medical evacuation, trip delays, and more.
In addition, Faye offers 24/7 customer support and typically has a faster digital claims and reimbursement process versus other providers.
Faye’s mobile app allows for a streamlined claims process allowing Faye to quickly reimburse approved claims via Faye Wallet. Faye Wallet is a secure digital debit card within the Faye app that you can use with Apple Pay and Google Pay.
For example:If you have a travel mishap, simply submit a claim via the app and once approved you can receive an instant reimbursement via Faye Wallet. This can quickly provide your with funds to replace lost items or pay for unexpected travel expenses, rather than having to pay out of pocket.
Their amazing app streamlines claims process and reimbursements
Customize your plan to get exactly what you want for coverage
Offers unique add-on coverage options at very affordable rates
Can cover non-medical evacuations & pre-existing conditions
CONS
Average coverage limits – lower than some other providers
Can sometimes be pricier than other providers
Digital-first approach may not be ideal for all customers
Faye travel insurance plans & coverage
Faye offers just one base insurance comprehensive plan, but you can upgrade your coverage by paying for add-ons. Note that some benefits and add-ons may not be available for purchase in every state.
Type of Coverage
Faye Coverage Inclusions
Covers COVID
YES
Type of medical coverage
Primary for International trips
Emergency Medical Limits
$250,000 for international trips
Medical Evacuation & Repatriation Limits
$500,000
Pre Existing Conditions
Waiver Available
Extension Of Coverage
In certain circumstances
Non-Medical Evacuation
YES
Trip Cancellation
100% of trip cost
Trip Interruption
150% of trip cost
Travel Delays
$4500 limit, 6+ hours
Missed Connection
YES
Baggage Loss
YES
Baggage Delay
YES
24 Hour AD&D
NO
Flight Only AD&D
NO
Common Carrier AD&D
NO
Sports & Activities
Extreme Sports optional
Sports Equipment Loss
YES, as baggage
Sports Equipment Delay
YES, as baggage
Sports Fees
YES
Rental Car Damage
Optional
Money Back Guarantee
YES
24 Hour Assistance Service
YES
Cancel For Any Reason
Optional
*Note, these coverages vary by state and may not be available to residents of certain states.
Here is a closer look at the most important types of coverage offered by Faye’s standard plan*.
Trip cancellation: When you cancel for a reason covered by your policy, Faye can reimburse you for 100% of your total trip costs, minus eligible refunds.
Emergency medical expenses: Faye can reimburse you up to $250,000 in emergency medical expenses. This also includes emergency medical coverage related to COVID-19. Note that these limits may vary depending on where you live and whether you travel domestically or internationally.
Emergency medical evacuation: Faye can cover up to $500,000 in medical evacuation coverage which is enough for most trips abroad. When adequate medical treatment is not available in the immediate area, this coverage can pay for transportation to the nearest suitable medical facility. Having a policy that includes this provides extra peace of mind if you’re heading somewhere remote, such as the Amazon rainforest during a trip to Brazil.
Non-medical evacuation coverage: For international trips, Faye can provide up to $100,000 in non-medical evacuation coverage which is useful in circumstances of civil unrest or natural disasters like experiencing a devastating earthquake while on a trip to Bali. This benefit doesn’t usually come standard with other providers and is only available through international coverage with Faye.
Pre-existing Conditions: Faye travel insurance can cover some pre-existing conditions when you meet certain criteria. Pre-existing conditions can be covered as long as you purchase your plan within 14 days of your initial trip deposit and are medically able to travel when you purchase your plan. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, you won’t receive the waiver for pre-existing medical conditions.
Trip delays: If you experience a trip delay that is covered by your policy, Faye can reimburse you up to $300 per day ($4,500 per trip max). While you’re traveling, you may experience delays outside of your control. For example, your flight may depart several hours late, causing you to miss a connection to your destination. This is where Faye’s coverage can come in handy. Coverage applies to delays of more than six hours.
Lost/damaged baggage: Faye’s standard insurance plan includes coverage for lost and damaged luggage. If you have a covered loss, Faye can reimburse you up to $150 per item ($2,000 max).
*Certain types of coverage may not be available in every state.
Optional add-ons
While Faye’s standard insurance plan is comprehensive, you may want to customize your coverage with certain add-ons to give your plan a boost. Here is a look at Faye’ optional add-ons in greater detail:
1
Cancel For Any Reason (CFAR)
Cancel for any reason travel insurance is worth it with Faye, as they only charge you 1.7% of your total trip cost to add this coverage, but it can reimburse you up to 75% of your nonrefundable trip costs if you cancel your trip. Cancel-for-any-reason insurance, commonly abbreviated CFAR, is just what it sounds like. It allows you to cancel for any reason, even one that’s not covered by your standard trip cancellation coverage.
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2
Rental car care
If you plan to rent a car during your trip, you can buy rental car care starting at $7.58/day for each car you rent. This add-on can cover you in the event of accidental damage to your rental car. For example, collision, vandalism, natural disaster or theft related to your rental car. If you purchase this add-on, you can get reimbursed up to $50,000 in rental car coverage.
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3
Pet travel insurance
Faye’s pet care add-on really makes the company stand out. If your pet gets sick while traveling with you, Faye can cover up to $2.5K in veterinary expenses. And if you board your dog or cat while you travel, Faye can even reimburse you $250 for extra boarding costs associated with travel delays if you return home later than expected.
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4
Vacation rental damage protection
Vacation rental damage protection starts at $17.04 per trip and provides $3,000 in coverage for accidental damage in case you or your travel companions unintentionally damage your rental property.
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5
Adventure & extreme sports
While Faye’s base plan covers many sports, it may not cover certain adventure sports. That’s okay if you plan to spend your trip sunbathing and dining at gourmet restaurants, but you’ll need extra coverage if you want to go skydiving, heli-snowboarding or participate in other adventure activities. Faye’s adventure and extreme sports add-on can protect you and your gear during activities designed to get your adrenaline pumping, such as cliff diving on your trip to Australia. Covered activities include hot air ballooning, B.A.S.E. jumping, mountain climbing (over 9,000 feet), parachuting and motor racing. With the add-on you can be reimbursed up to $50,000 in medical coverage for domestic trips and up to $250,000 in medical coverage for international trips. If your gear is damaged or destroyed, Faye can reimburse you up to $2,000. You can even use the Faye mobile app to get support after an accident.
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Note, these coverages may not be available to residents of certain states.
Things not covered by Faye travel insurance
Here are some things that may not be covered under Faye’s plan:
Trips to certain destinations:
Faye doesn’t cover trips to Afghanistan, Cuba, Ukraine, Iran, Syria, Iraq, Russia and North Korea.
Acts of war:
Faye travel insurance doesn’t reimburse you for delays or cancellations related to acts of war.
Incidents related to drug/alcohol use:
Faye doesn’t cover illnesses and injuries that occur due to the use of alcohol or illicit substances. Additionally, Faye won’t reimburse you if you incur expenses due to the use of narcotics that haven’t been prescribed by a physician.
Elective medical care:
In medical lingo, an elective procedure is one that isn’t absolutely necessary to preserve your life or well-being. Faye doesn’t cover this type of medical care.
Intentional injuries:
Faye doesn’t cover expenses arising from intentional injuries. For example, if you engage in self-harm, your Faye travel insurance won’t cover your medical expenses.
Medical tourism:
Faye coverage is designed for leisure trips. If you’re traveling to another country just to get medical care, the company won’t reimburse you for any costs associated with medical tourism, even if those costs would normally be covered by Faye’s travel insurance package as a result of injury.
Extreme sports:
Faye’s standard insurance plan doesn’t cover extreme sports and adventure activities (though it covers 80+ activities including regular skiing and snowboarding), so you won’t have any coverage for these items unless you purchase the extreme sports add-on.
Overall, these exclusions are common to most travel insurance plans.
How much does Faye travel insurance cost?
Based on data we received from the provider, Faye travel insurance costs as little as $4.64 per day for a 14-day trip.
Here is a look at Faye’s lowest estimated prices based on the type of trip:
Coverage for trips within the US starts at $4.64 per day*
Coverage for trips abroad starts at $5.16 per day*
Coverage for cruises starts at $4.64 per day*
*Cost estimates are based on a trip lasting 14 days. Prices in the State of New York may be even lower.
It’s important to remember that travel insurance costs vary depending on your age, your state of residence, the length of your trip and your destination and more. Therefore, how much you pay will be specific to your individual trip criteria.
We also requested several example quotes and to determine our own estimate for the average cost of Faye travel insurance to see if their numbers checked out. While your actual cost will be different from what you see below, this should give you a ballpark for how much to set aside for coverage.
Example Price Quotes for Faye Travel Insurance
Trip Parameters
Plan Price
21-year-old spending 5 days in Mexico ($1,500 trip cost)
$111.96
42-year-old spending 10 days in France ($6,000 trip cost)
$253.66
35-year-old + companion spending 10 days in Hawaii ($4,500 trip cost)
$261.38
53-year-old + companion spending 14 days in Japan ($8,000 trip cost)
$388.36
AVERAGE COST
$253.84
Based on these four quotes, the average cost of coverage with Faye is around $253.84.
Customers appreciate Faye’s comprehensive coverage and excellent customer service.
Many users have also mentioned the following in their online public reviews:
Friendly agents
Easy-to-use mobile app
Fast reimbursements for eligible claims
Prompt replies to questions
David K. sums it up as follows: “We have used Faye insurance five times now and submitted two claims. Can’t tell you how much better Faye is than the more famous competitors. You can speak to them 24 hours a day and get help with traveling, the app is easy to use and claims are processed relatively quickly; payment to Faye Wallet makes it even easier. Also had a great Claims Specialist to work with to boot. Faye is truly better travel insurance.”
Cathy M. was especially pleased with the claims process: “Excellent. I had to file a claim and they were caring, and gave me information for a nearby clinic. Unfortunately, my receipts were hard to read, and it took a bit of back and forth, but I just received the check. This is almost too good to be true. Thumbs up, especially for the person in charge of claims (whose name escapes me at the moment). Kudos.”
What customers don’t like
The majority of Faye travel insurance complaints we saw were from customers mentioning:
Long wait times for reimbursement
Difficulty reaching Faye outside of email and the virtual chat
Patrick L. says: “Purchasing travel insurance from Faye was a breeze - the process was straightforward and convenient. However, my experience took a turn when I had to cut my trip to Colombia short due to a medical emergency. I promptly submitted all the necessary documentation to the Faye team for my claim. Now, two months later, I’m still waiting for approval.”
Breaking down Faye insurance reviews from customers
It’s important to take negative reviews with a grain of salt as disgruntled customers are more likely to leave a review than happy customers. In fact, we found that in the positive reviews, people often mentioned quick reimbursement as one of Faye’s best traits.
This shows that the length can vary depending on the complexity of the case. Most insurance providers thoroughly investigate insurance claims and it’s not unheard of for some insurance providers to take up to several months to investigate complex claims cases.
Faye travel insurance app & claims process
Faye’s claim to fame is their app-based approach to travel insurance. Faye cuts through the jargon with an extremely user-friendly app that allows you to get a quote in as little as 60 seconds.
Once you have booked your travel insurance, you can upload your flight details and manage your entire trip via the Faye app. Get live flight updates and assistance at your destination like weather alerts, currency conversions, details for pharmacies and hospitals near you, useful app recommendations like local public transit, and more.
In the app, you can also access 24/7 customer support, file a claim, and upload relevant documents like receipts, hospital bills, and more. Then, using the Faye Wallet feature, you can receive reimbursement directly to a digital debit card which you can add to Apple Pay or Google Pay.
Lastly, for customers that prefer speaking to a representative there are two Faye insurance phone numbers:
+1-833-240-7056 (within the U.S.)
+1-804-482-2122 (outside the U.S.)
That said, Faye is an online-first company, so if you are someone who is less tech-forward, or who is looking for plans that are less comprehensive and cover singular aspects of your trip (such as only your health), Faye may not be right for you.
Is Faye travel insurance worth it?
Faye travel insurance is well worth the cost, especially if you’re comfortable with a streamlined online experience and like having a support team at your fingertips 24/7 (weekends and holidays included).
The company also outperforms its competitors in terms of technology and convenience, as every customer gets access to Faye Wallet and the free mobile app.
Generally, Faye is good for travelers who feel comfortable shopping for coverage online. It’s also a good fit for extreme sports enthusiasts, as the adventure add-on includes comprehensive coverage for medical expenses and destroyed/damaged gear.
If you are a tech savvy person or a digital nomad, Faye travel insurance might be the optimal choice for you.
In terms of coverage, Faye stacks up well against some of the best travel insurance providers on the market and offers many services other companies don’t:
Streamlined app for managing your policy and claims
Reimbursement via digital wallet
Unique add-ons like vacation rental coverage and pet travel insurance
Completely customizable plans
That said, Faye doesn’t offer the highest coverage limits for medical treatment and medical evacuations.
Top providers like Seven Corners & TinLeg can offer medical coverage up to $500,000 and medical evacuation limits of up to $1,000,000. However, these limits may not be necessary for all travelers.
Therefore, it’s important to consider your coverage needs and compare policies online before deciding.
FAQ: Faye travel insurance
Is Faye a good travel insurance company?
Faye is a great travel insurance company. In fact, it is beginning to take the industry by storm. In the last few months, we’ve seen more customers ditching standard travel insurance as they opt for Faye’s extremely comprehensive, affordable, and user-friendly service.
Faye has been a huge hit among younger travelers thanks to its great mobile app that allows you to manage everything via your phone. This is extremely convenient when you are abroad and only have wifi.
Lastly, their unique add-on coverages, like pet travel insurance, make them a stand out in the market.
United States Fire Insurance Company underwrites all of Faye’s travel insurance plans.
Can I buy Faye travel insurance when I’m already traveling?
No, but you can buy a policy right up to your scheduled departure date.
How long has Faye Insurance been in business?
Faye started offering travel insurance in 2022, making it a newcomer to the industry.
Who can buy Faye travel insurance?
You can buy Faye travel insurance in all 50 states. However, Faye doesn’t provide coverage to customers in Guam, Puerto Rico, American Samoa, the Northern Mariana Islands or the U.S. Virgin Islands.
Is Faye cancel for any reason travel insurance worth it?
Faye is a great choice for cancel for any reason coverage. Faye’s CFAR upgrade is one of the cheapest on the market, only charging around 1.7% of your total trip cost to add this coverage. In general we found that translated to between 16% to 39% for the premium cost. As one of the most affordable providers, adding cancel for any reason is worth it with Faye – especially if you are unsure about your travel plans.
Where is Faye travel insurance located?
Faye was founded in Tel Aviv, Israel, but has offices in the USA. Faye’s U.S. offices are located at 200 Continental Drive, Newark, DE 19713.
However, if you need to contact Faye, you can reach them by email at [email protected] or by phone at one of the following numbers.
Faye travel insurance phone numbers:
Within the U.S. +1-833-240-7056
Outside the U.S. +1-804-482-2122 (
Does Faye cover pre-existing conditions?
Faye will allow you to cancel or interrupt your trip due to pre-existing conditions if you buy your plan within 14 days of your initial trip deposit and are medically able to travel. However, medical coverage will be excluded.
Faye defines pre-existing medical conditions as an illness, disease, or condition that occurred within 180 days before your coverage starts. This includes:
Seeking medical treatment, tests, or exams due to the condition, or having symptoms that would cause you to seek medical care.
Newly prescribed medications or taking meds to treat a condition, unless the condition is stable for the 180-day period before your coverage starts and there were no changes in your medication.
Exceptions to changes in medication are switching between a brand name and a generic drug or adjusting insulin or anti-coagulant doses.
Leigh Morgan is a seasoned personal finance contributor with over 15 years of experience writing on a diverse range of professional legal and financial topics. She specializes in subjects like navigating the complexities of insurance, savings, zero-based budgeting and emergency fund development.
In the last five years, she’s authored over 300 articles for credit unions, digital banks, and financial professionals. Morgan is also the author of “77 Tips for Preventing Elder Financial Abuse,” a book focused on helping caregivers protect the elderly from financial scams.
In addition to her writing skills, she brings real-world financial acumen thanks to her previous experience managing rental properties as part of a $34 million real estate portfolio.
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